By Spence Finlayson
NASSAU, Bahamas – Bahamian Worldwide Motivational Speaker and Speak Present Host Spence Finlayson, lately mirrored on his customer support journey over the past 50 years because the Bahamas celebrates its Fiftieth Independence Celebrations on July tenth.
I used to be born and grew up in Nassau, Bahamas and had a few of my first customer support encounters whereas helping my late mom Diana Finlayson at her stall within the world-famous Straw Market. My mom taught me learn how to take care of the vacationers and to supply wonderful service. I used to be 11 years previous and commenced taking a liking to interacting with prospects, and vacationers.
My very first job after graduating from St. Augustine’s School was as a entrance desk clerk on the prestigious Lyford Cay Membership. This job offered me with unimaginable studying expertise coping with very high-end purchasers from all around the world.
I wish to share a few of my superior customer support tales that I’ve had encountered through the years:
- A variety of years in the past, I had an workplace on Bay Avenue in Nassau and determined to maneuver it to my house. I contacted the telephone firm, BTC and suggested them of my request for a switch of my land line. We agreed on a date and time and I waited house anxiously for them to reach on the agreed upon time of 2pm. Effectively, because the clock hit 2pm I noticed the BTC car pull into my yard. I used to be pleasantly shocked. I requested him his title to let his supervisor know what a punctual worker he was and he replied, ‘my title is Perpall however that is my job sir.” You see this can be a nice story as a result of many instances, if you end up anticipating a service supplier to go to, they’re often very late or don’t present in any respect.
- I had a talking engagement in St. Lucia a number of years in the past and I ended up flying into the airport at View Fort, which was miles away from the town of Castries. The taxi experience was exhilarating to say the least, with the driving force dashing on the little slender streets within the mountains and solely having the ability to see the banana timber under. Once we lastly arrived at my lodge in Castries, I stated to myself, it could be very good now to have a cool fruit punch . Simply as I entered the foyer , the waitress apparently learn my thoughts and brough me a tall glass of fruit punch. Wow, now that exceeded my expectations.
- On an invite to Barbados by the Barbados Resort & Tourism Affiliation, I arrived at Grantley Adamas Worldwide Airport for my talking engagement and as I exited the departure space , I noticed a driver with a chauffer’s uniform with my title on a chunk of paper. I approached him and stated, ’I’m Spence Finlayson from the Bahamas and he proceeded to take my baggage to a ready automotive, a Inexperienced Rolls Royce Bentley. So I stated to him, is that this the automotive we’re utilizing? He stated sure. Wow, The Barbados Resort and Tourism Affiliation despatched a Rolls Royce to select me and take me round for my talking engagements and look on Mornin Barbados TV Present on the Caribbean Broadcasting Company.
- On a visit to Jamaica to tape my television present on the time. Dare To Be Nice, I used to be checking in to the Hilton Resort in Kingston and the entrance desk clerk requested me if I used to be from Dare To Be Nice TV Present and I stated sure. He then stated we’re having a telethon to boost funds for earthquake victims in Haiti and that there can be loads of topflight singers and entertainers staying on the lodge. He went on to say that proper behind you is Machel Montano, the well-known Trinidadian Soca singer, document producer and songwriter recognized for his excessive vitality, quick paced efficiency. I instantly rotated and launched myself to him and advised him that I wished to interview him for my Bahamas primarily based tv present which was broadcasted all through the Caribbean, New York, New Jersey , Connecticut and The UK on Caribvision. He stated no downside man, simply converse with my supervisor. So I went as much as my room and referred to as twenty managers with the assistance of the switchboard operator who stated, “sure Mr. Finlayson, how might I aid you?” with the identical heat tone. Now you already know that some phone operators develop into irritated with you after your second or third time reaching out to them however this Jamaican switchboard operator stored he identical loving, type demeanor for 20 of my requests. So, in consequence, I used to be capable of interview Shaggy, Luciano, Allison Hinds amongst others .
Over 30 plus years I’ve had the chance to grasp my customer support coaching expertise, and now I’m often known as a customer support evangelist. We’ve to keep in mind that service makes the distinction.
Buyer Service Excellence Seminar
Buyer Service Evangelist Spence Finlayson will likely be conducting his extremely acclaimed Buyer Service Excellence Seminar on Thursday July 27th at Crypto Isle on East Bay Avenue in Nassau, Bahamas. For extra info electronic mail [email protected]